Shipping Policy
Last updated: Today
At Carivella, we are committed to processing and delivering every order with care, efficiency, and transparency. This Shipping Policy explains how orders placed through our website are prepared, shipped, and delivered.
Order Processing
Once your order has been placed, please allow 1–3 business days for processing.
During this time, we:
- Verify your order details
- Confirm payment and shipping information
- Prepare your items for shipment
- Coordinate dispatch with our fulfillment partners
Business days are Monday through Friday, excluding public holidays.
Estimated Delivery Times
After your order has been dispatched, estimated delivery within Canada is typically 5–15 business days.
Please note that delivery times are estimates only and may vary due to factors beyond our control, including:
- High shipping volumes
- Carrier delays
- Customs inspections
- Severe weather conditions
- Public holidays
- Incorrect shipping information provided by the customer
While we strive to deliver every order as quickly as possible, we cannot guarantee exact delivery dates.
Direct Shipping from Our Fulfillment Partners
To improve efficiency and reduce delivery times, many products sold by Carivella are shipped directly from our trusted international fulfillment partners.
Instead of first shipping products to a local warehouse, your order may be dispatched directly from one of our fulfillment centers.
Depending on product availability, some orders may be shipped from overseas, including Asia.
This fulfillment model helps us streamline logistics and offer a wider selection of products while maintaining competitive pricing.
Shipping Partners
We proudly offer free standard shipping throughout Canada.
Depending on your location and the products ordered, your package may be delivered by Canada Post or another trusted local or international courier.
If tracking is available for your shipment, you will receive a shipping confirmation email containing your tracking number once your order has been dispatched.
Shipping Costs
We are pleased to offer free standard shipping on all orders delivered within Canada, unless otherwise stated during checkout.
There are no minimum purchase requirements to qualify for free shipping.
Shipping Address Accuracy
Please review your shipping information carefully before completing your purchase.
If you notice an error in your delivery address, contact us as soon as possible at:
We will make every reasonable effort to update your information before your order is processed. However, once an order has entered fulfillment or has been shipped, we may no longer be able to modify the delivery address.
Delivery Delays
If your order has not arrived within the estimated delivery timeframe, please contact our customer support team.
To help us investigate your shipment more efficiently, please include:
- Your full name
- Your order number
- The email address used for the purchase
Our team will review the shipment status and assist you with the next steps.
Lost or Missing Packages
If your tracking information indicates that your package has been delivered but you cannot locate it, we recommend first checking:
- Around your property
- With household members
- With neighbours
- Your community mailbox
- Your local postal service or delivery carrier
If the package still cannot be found, please contact us at:
We will investigate the matter with the shipping carrier and do everything reasonably possible to help resolve the issue.
Contact Us
If you have any questions regarding shipping, delivery times, or your order, our customer support team is here to help.
Carivella Customer Support