Privacy Policy
Last updated: Today
This Privacy Policy explains how Carivella collects, uses, stores, and protects your personal information when you visit our website or make a purchase.
By accessing or using our website, you agree to the practices described in this Privacy Policy.
Information We Collect
When you browse our website, create an account, place an order, or contact us, we may collect certain personal information, including:
- Full name
- Email address
- Telephone number
- Billing address
- Shipping address
- Order and transaction details
- Payment verification information
- Device and browser information
- IP address
- Website activity and browsing behavior
- Products viewed, added to cart, or purchased
We collect only the information necessary to operate our business, process orders, provide customer support, and improve our services.
How We Use Your Information
We may use your information for the following purposes:
- Processing and delivering your orders
- Sending order confirmations and shipment updates
- Providing customer support
- Managing returns, refunds, and exchanges
- Improving website functionality and user experience
- Preventing fraud and maintaining website security
- Sending promotional emails and marketing communications (where permitted)
- Meeting legal, regulatory, and tax obligations
Shopify Platform
Our online store is powered by Shopify, which provides the e-commerce platform that allows us to sell products and services to our customers.
Your information may be stored through Shopify's secure infrastructure, including databases, storage systems, and applications that support the operation of our store.
For more information about how Shopify handles personal information, please refer to Shopify's privacy practices.
Payment Processing
All payments are processed through secure third-party payment providers.
Carivella does not store complete credit card information on its servers.
Depending on the payment method selected during checkout, payments may be processed through providers such as:
- Credit card networks
- Shop Pay
- Apple Pay
- Google Pay
- PayPal
- Other secure payment services available at checkout
These providers process your payment information according to their own privacy policies and security standards.
Sharing Your Information
We may share personal information with trusted third parties when necessary to operate our business and fulfill customer orders.
These service providers may include:
- Shopify
- Payment processors
- Shipping carriers and logistics providers
- Fulfillment partners and suppliers
- Customer service platforms
- Email marketing providers
- Analytics and website performance tools
Information is only shared when necessary for business operations, order fulfillment, customer support, legal compliance, or fraud prevention.
International Fulfillment Partners
Some products may be shipped directly from our international fulfillment partners.
To facilitate delivery, we may share relevant information with these partners, including:
- Customer name
- Shipping address
- Contact details
- Order information
This information is shared solely for the purpose of fulfilling and delivering your order.
Marketing Communications
If you choose to subscribe to our newsletter or marketing communications, we may send you information about:
- New arrivals
- Promotions
- Seasonal sales
- Product updates
- Store news
You may unsubscribe at any time by clicking the unsubscribe link included in our emails or by contacting us directly.
π§ info@carivella.com
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to improve your browsing experience and support website functionality.
Cookies may be used to:
- Remember your preferences
- Maintain shopping cart functionality
- Analyze website traffic
- Improve website performance
- Support marketing and advertising activities
You can manage cookie settings through your browser preferences. Please note that disabling certain cookies may affect website functionality.
Data Security
We take reasonable administrative, technical, and organizational measures to protect your personal information against unauthorized access, misuse, loss, or disclosure.
While we strive to use commercially acceptable means to safeguard your information, no method of electronic transmission or storage can be guaranteed to be completely secure.
Data Retention
We retain personal information only for as long as necessary to:
- Fulfill orders
- Provide customer service
- Maintain business records
- Resolve disputes
- Comply with legal and regulatory requirements
When personal information is no longer required, it will be securely deleted or anonymized where appropriate.
Your Privacy Rights
Depending on your province, territory, or country of residence, you may have rights regarding your personal information, including the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Withdraw consent where applicable
- Request information about how your data is processed
To submit a privacy-related request, please contact us.
π§ info@carivella.com
Third-Party Websites
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, policies, or content of external websites. We encourage you to review the privacy policies of any third-party sites you visit.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business operations, legal requirements, or services.
Any updates will be published on this page, and the revised version will become effective immediately upon posting.
Contact Information
If you have questions regarding this Privacy Policy or how your personal information is handled, please contact us.
Carivella
π§ Email: info@carivella.com
π Website: Carivella.com